13 entries
Asks whether conversational agents should mimic human pragmatic cues or deploy them purposefully. Mimicry creates false impressions of understanding; purposeful use could be honest and useful.
VUIs should not commit to a single metaphor but dynamically shift their framing based on context: sometimes assistant, sometimes tool, sometimes ambient presence.
The practical standard for VUI design: persona, dialogue flows, error handling, and the specific challenges of designing for voice from a Google engineer
Behind-the-scenes look at how virtual personal assistants are built, covering the architecture and design decisions that make them feel responsive and useful
Applies human factors research to voice interface design, covering cognitive load, error rates, and the ergonomics of spoken interaction
The earlier technical-academic standard for VUI design, covering speech recognition, dialogue management, and usability principles for voice systems
Content strategy for the voice channel: how to write, structure, and test content that works when spoken rather than read
Quickstart SSML les 2: de SSML-simulator.
Quickstart SSML les 3: de basiselementen.
Quickstart SSML les 4: SSML invoeren in Dialogflow.
Quickstart SSML les 5: moeilijke woorden.
Quickstart SSML les 1: intonatie.
A primer of voice and speech terms for conversation designers. Part 1 covers breath, prosody, pitch, tone and intonation.