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The Art of Co-design
A practical guide to co-design as a methodology, covering how to involve users and stakeholders as genuine creative partners rather than just research subjects
Tagged: design
32 entries
library
Typography Beyond Borders
A visual survey of typography across cultures and scripts, exploring how letterforms carry meaning beyond the Latin alphabet
seeds
Chatbots without AI
Can a chatbot-style UI work without generative AI, using decision trees, hyperlinking, and serendipity instead?
library
Building for everyone
A guide to inclusive product design from Google's perspective, showing how centering underrepresented users produces better products for everyone
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Conversations with things
Practical guide to designing voice, chatbot, and multimodal interfaces, with a strong focus on the craft of writing dialogue and handling the unexpected
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Conversational UX design
Research-grounded framework for designing conversational interfaces, covering dialogue structure, turn-taking, context management, and the social dynamics of human-computer conversation
library
Designing Across Senses
A framework for designing multimodal experiences that work across sight, sound, and touch, with practical guidance for accessibility and cross-sensory interaction
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Designing Voice User Interfaces
The practical standard for VUI design: persona, dialogue flows, error handling, and the specific challenges of designing for voice from a Google engineer
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Designing Connected Content
Introduces content modelling as a discipline, showing how to structure content so it can be reused, combined, and delivered across channels
library
e-Learning and the Science of Instruction
Evidence-based guidelines for designing online instruction, drawing on multimedia learning research to explain what works, what doesn't, and why
library
Gamestorming
A collection of over 80 workshop games drawn from innovative organisations, designed to unlock creativity, generate ideas, and move groups toward decisions
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How people learn
Synthesises decades of learning science research to explain how people acquire, organise, and transfer knowledge, with implications for teaching and instructional design
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Inclusive Design for a Digital World
Covers the principles and practice of accessible digital design, making the case that removing barriers for disabled users improves experience for everyone
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Instructional story design
A practical framework for using narrative in instructional design, showing how to build scenarios that engage learners and transfer to real-world performance
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Microcopy
A comprehensive reference and practical guide to writing the small, functional texts in digital interfaces: buttons, labels, error messages, and empty states
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My Robot Gets Me: How Social Design Can Make New Products More Human
On the social design of robots and connected products: how to give them personality and presence without crossing into uncanny territory
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Online invloed
A practical guide to online persuasion and behaviour design, showing how digital interfaces can ethically nudge users using psychological principles
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Strategic Writing for UX
Shows how UX writing decisions connect to product strategy, with practical techniques for writing interface text that guides users and reflects brand voice
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Studies in conversational UX design
A collection of IBM Research studies on real-world conversational UX, examining how people actually interact with dialogue systems in deployed contexts
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The Design of Everyday Things
Foundational text on human-centred design, arguing that when objects are hard to use the fault lies with the design, not the user
library
Voice user interface design
The earlier technical-academic standard for VUI design, covering speech recognition, dialogue management, and usability principles for voice systems
library
Voicebot and Chatbot Design
Business-oriented guide to designing and deploying voice and chat bots, with a focus on use cases, personas, and getting from prototype to production
videos
My favorite AI tools - 2025 edition
An update on my favorite AI-tools...a never ending overview
articles
Saturday design thoughts
Designing for negative space
videos
LinkedIn AI buttons: a little rant
A rant about LinkedIn's AI buttons.
videos
An evening with Copilot for Powerpoint: please bring Clippie back!
A hands-on exploration of Microsoft Copilot for PowerPoint, testing its capabilities for presentation creation and editing, with humorous comparisons to the legacy Clippy assistant. Copilot has significant limitations in understanding context and user intent, particularly with non-English content and specific editing requests. The AI assistant struggles with co-reference resolution, making it difficult to understand which slide or element I am referring to. Copilot cannot directly access or interact with PowerPoint Online, limiting its functionality for cloud-based workflows. The fallback responses are repetitive and lack conversational variety, making the user experience frustrating. Despite being positioned as an AI assistant, Copilot performs worse than the legacy Clippy assistant from the 1990s in practical usability. Dutch language support is officially unavailable, creating barriers for non-English users even when prompting in English. My experience raises questions about the readiness of Copilot for PowerPoint as a production-ready tool for content creators.
articles
Off to a good start
An onboarding checklist for conversation designers.
articles
The lone convo designer: a checklist for a team-of-one
Just started as a conversation designer? Doubting whether you're doing things right? No worries, you're not alone!
articles
How to create your own content quality audit
5 checks to keep your content on track, and your clients happy.
articles
How do I become a conversation designer?
Conversation design is a career on the rise! Do you want to know how to become a chatbot or voice designer? Read on!
articles
Hoe word ik conversation designer?
Conversation design is een vak met toekomst! Maar wat doet een conversation designer precies? En welke skills heb je ervoor nodig?
articles
Understanding speech, part 1
A primer of voice and speech terms for conversation designers. Part 1 covers breath, prosody, pitch, tone and intonation.