7 entries
Claude analyzes a month of Maaike's own Claude Code transcripts: the verdict-turn economy, code-switching to Dutch under frustration, repair patterns, and a delegation gradient from one-step-at-a-time supervision to day-long autonomy.
Interactional AI is a research programme that applies Conversation Analysis to improve conversational AI models and user interfaces. The core argument is that interactive interfaces are not naturally intuitive unless they are grounded in the foundations of human social interaction, requiring design teams to ground conversational UIs in conversation analytic research methods and social science approaches.
The founding collection of conversation-analytic studies of institutional interaction. The editors' introduction sets out how talk at work differs from ordinary conversation: oriented to institutional tasks, with restricted or specialised turn-taking and particular inferential frameworks.
A video-based study of how paper and electronic records enter the medical consultation. Shows that a technology takes its sense from the situated, interactional work around it, not from the system's design alone.
Video-based field studies of how people use tools and technologies in real workplaces. Argues that technology gains its sense through situated, coordinated interaction rather than from design alone.
Argues that the appeal of large language models is rooted in human interactional and interpretive processes, not in machine intelligence. Tracing a line from divination and ELIZA to present-day LLMs, Dingemanse follows Lucy Suchman in slowing down 'discourses of the smart machines' and shows how fluid output, fine-tuned overconfidence, and interactive design exploit our interpretive infrastructure. Critical AI literacy, the paper argues, must be grounded in a deep understanding of human interaction and sense-making.
Schegloff's foundational account of how turns are sequenced in conversation, covering adjacency pairs, pre-sequences, insertions, and the mechanisms that make dialogue coherent