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Technology and medical practice
A video-based study of how paper and electronic records enter the medical consultation. Shows that a technology takes its sense from the situated, interactional work around it, not from the system's design alone.
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A video-based study of how the medical record, on paper and on screen, is used inside the consultation between doctor and patient. The argument runs parallel to Technology in Action: a technology’s use and meaning are produced through the situated, moment-by-moment interaction around it, not delivered by the design. A concrete, workplace-grounded companion to the book.
Published 2003 in Sociology of Health & Illness, volume 25, issue 3, pp. 75 to 96 (Blackwell). Open-access copy via the DiVA institutional repository.