Talk at work
The founding collection of conversation-analytic studies of institutional interaction. The editors' introduction sets out how talk at work differs from ordinary conversation: oriented to institutional tasks, with restricted or specialised turn-taking and particular inferential frameworks.
The founding collection of conversation-analytic studies of talk in institutional settings. The editors’ introduction (“Analyzing talk at work”, pp. 3 to 65) sets out the dimensions on which institutional interaction differs from ordinary conversation: it is oriented to institutional tasks and goals, it often runs on reduced or specialised turn-taking, and it carries its own inferential frameworks. Chapters work through doctor and patient consultations, courtroom examination, news interviews, and calls to emergency services.
Published 1992 by Cambridge University Press (Studies in Interactional Sociolinguistics 8).