5 entries
A video-based study of how paper and electronic records enter the medical consultation. Shows that a technology takes its sense from the situated, interactional work around it, not from the system's design alone.
Video-based field studies of how people use tools and technologies in real workplaces. Argues that technology gains its sense through situated, coordinated interaction rather than from design alone.
The human brain is inherently lazy and tends to take cognitive shortcuts. This cognitive tendency affects how we interact with systems and interfaces, suggesting that interface design should account for human cognitive limitations and our tendency to conserve mental effort rather than fighting against these natural inclinations.
A collection of IBM Research studies on real-world conversational UX, examining how people actually interact with dialogue systems in deployed contexts
Business-oriented guide to designing and deploying voice and chat bots, with a focus on use cases, personas, and getting from prototype to production