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Technology in Action
Video-based field studies of how people use tools and technologies in real workplaces. Argues that technology gains its sense through situated, coordinated interaction rather than from design alone.
Tagged: interaction-design
3 entries
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Studies in conversational UX design
A collection of IBM Research studies on real-world conversational UX, examining how people actually interact with dialogue systems in deployed contexts
library
Voicebot and Chatbot Design
Business-oriented guide to designing and deploying voice and chat bots, with a focus on use cases, personas, and getting from prototype to production